Refund Policy

Effective Date: [Date]

At Elevate Athletic Club, we understand that circumstances may change, and we want to ensure a fair process for our members to request a refund before the end of the 1st half of the season. This policy outlines the guidelines and procedures for obtaining a mid-season refund for membership fees.

Eligibility Criteria:

To be eligible for a mid-season refund before the end of the 1st half of the season, the following conditions must be met:

  1. The refund request must be submitted in writing to [email address or physical address] before the designated deadline, which is [specific date indicating the end of the 1st half of the season].

  2. The member must have fully paid their membership fees for the entire season.

  3. The member must provide a valid reason for the refund request, such as medical reasons (supported by a medical certificate) or unforeseen circumstances.

Refund Calculation:

If all eligibility criteria are met, a mid-season refund will be calculated as follows:

  1. Membership fees will be prorated based on the number of weeks or sessions remaining in the 1st half of the season.

  2. Reasonable administrative charges, as determined by Elevate Athletic Club, may be deducted from the refund amount to cover processing costs.

Refund Request Procedure:

  1. Submission: Members seeking a mid-season refund must submit a written refund request to [email address or physical address] before the specified deadline.

  2. Documentation: The request must include the member's name, contact information, reason for the refund, supporting documentation (if applicable), and any other relevant details.

  3. Review and Processing: Refund requests will be reviewed within [number of business days] of receipt. Elevate Athletic Club reserves the right to verify the eligibility and reason for the refund. Once approved, refunds will be processed using the original payment method within [number of business days] of the approval date.

Contact Information:

For mid-season refund inquiries and assistance, please contact our customer service team at [customer service email or phone number].

Policy Amendments:

There will be no refunds granted after the 1st half of the season.

Elevate Athletic Club reserves the right to modify or update this Mid-Season Refund Policy at any time. Changes to the policy will be communicated through our official website and/or direct member communication.

By engaging with Elevate Athletic Club's services and submitting a refund request, you acknowledge and accept the terms outlined in this Mid-Season Refund Policy.